Frequently Asked Questions

Can I order blank teddy bears without a printed logo?

Absolutely. Blank (unprinted) teddy bears are available with no minimum quantity requirement. However, the minimum order of $250 still applies.

What is the minimum order?

Our minimum order is $250. You may mix and match different bear styles and sizes to reach the minimum purchase amount.

For custom printed orders, you must also meet the minimum quantity listed on each product page. Blank (non-printed) orders have no minimum quantity requirement.

How long will my order take?

Standard production time is approximately 14 business days after artwork approval. Shipping time depends on your location, with most orders shipped via UPS Ground.

If you have a specific event date, please let us know. Rush production may be available depending on our production schedule.

Can I rush my order?

In many cases, yes. Rush production is available on select products depending on inventory and production capacity. Contact us before placing your order so we can confirm availability and delivery dates.

What payment methods do you accept?

Payment is required before production begins.

We accept:

  • Zelle

  • Check

  • PayPal

  • Visa

  • MasterCard

  • American Express (AMEX)

A completed Credit Card Authorization Form is required for all credit card payments.

Please note that a 3% processing fee applies to PayPal and credit card payments.

Is my payment information secure?

Yes. Your payment information is kept private and secure. We never sell or share your personal or financial information with third parties.

What artwork file formats do you accept?

For the best print quality, we recommend vector artwork in AI, EPS, or PDF format.

We can also accept high-resolution PNG, PSD, TIFF, JPG for full color printing. If you're unsure whether your artwork will work, simply send it to us and we'll review it at no charge.

Can you help if I don't have print-ready artwork?

Yes. Our art department can often clean up, redraw, or recreate your logo so it prints properly on the accessory. Additional artwork charges may apply depending on the complexity of the design.

Will I receive an artwork proof before production?

Yes. We provide a digital artwork proof for your approval before production begins. Production will not start until you approve your artwork.

Can I print multiple colors on the T-shirts?

Yes. Most logos can be printed in one or more colors depending on the design and the size of the imprint area. Separate set-up charges will apply.

What are your screen printing setup charges?

Setup charges are:

  • $50 per color for new orders

  • $30 per color for exact reorders

  • Add $60 per color for PMS (Pantone®) color matching

  • Four-color process setup: $100

  • Four-color process exact reorder: $30

Can you match my PMS (Pantone) colors?

Yes. We can match most PMS (Pantone) colors for an additional color matching fee ($60.00) to help maintain your brand consistency. But first, check our Standard Printing Colors to see if your color is listed.

Can I mix different bear styles in one order?

Yes. You may mix different bear styles and sizes to meet the minimum order value. Printed products must still meet the minimum quantity listed for each individual item.

Do you offer quantity discounts?

Yes. Larger orders receive lower pricing.

Orders over 2,500 in-stock pieces may qualify for additional discounts. If your order is large enough, we can manufacture your bears overseas and ship directly to you, providing significant cost savings.

Can you manufacture custom teddy bears or mascots?

Yes. We have produced thousands of custom teddy bears, mascots, and promotional characters for businesses, schools, sports teams, hospitals, and nonprofit organizations.

Our bears are manufactured overseas and generally require approximately 90 days for design, production, and delivery.

What types of organizations buy your teddy bears?

Our customers include:

  • Businesses

  • Schools and universities

  • Hospitals

  • Police and fire departments

  • Banks and credit unions

  • Churches

  • Trade show exhibitors

  • Nonprofit organizations

  • Sports teams

  • Government agencies

  • Retail stores

  • Marketing and advertising agencies

Do you ship internationally?

Yes. We ship worldwide.

International customers are responsible for all freight charges, duties, taxes, customs fees, and import charges. International shipments must be billed to your UPS, FedEx, or Purolator account.

What shipping carriers do you use?

Most domestic orders are shipped via UPS Ground. Larger shipments may be sent by freight carrier when appropriate.

Are your teddy bears safe for children?

Our teddy bears are manufactured using high-quality materials designed for promotional and retail use. Our “In-Stock Toy Line” is product safety tested by engaging CPSC accredited testing laboratories to independently furnish safety reports on all the Consumer Product Safety Improvement Act (CPSIA) requirements. If you have specific compliance requirements for your project, please contact us before placing your order.

Can I reorder the same design later?

Yes. We keep your artwork on file, making future reorders quick and easy. Exact reorders also qualify for reduced setup charges.

Can I see a sample before placing a large order?

Yes. Blank sample bears are available for most stlyes so you can evaluate the quality before placing your order.

Do you offer custom ribbon or bandana printing?

Yes. Many of our bears can be customized with printed T-shirts, ribbons, scarves, or bandanas depending on the style selected.

Where are your products manufactured?

Our standard teddy bears are manufactured to strict quality standards and decorated in the United States. Custom-designed bears and mascots are manufactured overseas. We use factories from several nations including China and India.

Do you guarantee your products?

We stand behind the quality of our products and workmanship. If there is a manufacturing defect or production error, please contact us immediately so we can work with you to resolve the issue.

How can I contact customer service?

If you have any questions or would like a free quotation, please contact us at sales@logobears.com. Our customer service team is happy to assist you with product recommendations, artwork, pricing, and ordering.


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Telephone: (805) 773-9200  •  Email: sales@logobears.com
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